General Terms and Conditions

of the Tyrolean Ski School Kals Bernhard Gratz KG in short „Kals Ski School“ with its head office in Austria, 9981 Kals am Großglockner



1. In general


Unless contrary written agreements are made, all transactions between Kals Ski School and the customers are subject to these terms.

The object of business is the operation of a ski school offering the following services: lessons in skiing and snowboarding (without guarantee of training success) as well as guiding and supporting in skiing and snowboarding.



2. Conclusion of contract


The offers of Kals Ski School are non-binding.


All prices are given in EURO and are inclusive of VAT. Price lists are considered without engagement. No liability is accepted for printing errors.

The prices do not include ski passes and equipment.


Reservations for private courses and cross-country ski courses can be made on site, by telephone of via e-mail, but are considered to be firmly booked only after receipt of a written confirmation by Kals Ski School. This written confirmation by Kals Ski School is exclusively decisive for the acceptance of the reservation and the range of the services agreed upon.


The same may apply to children’s group courses, unless those are not booked online.

Online booked children’s ski courses are considered firmly booked at conclusion of the booking and payment process.


Due to the minimum number of participants required, adults’ group courses can not be booked in advance. Non-binding reservations can be made. The booking is done exclusively on site.



3. Payment conditions


The final payment of private ski courses has to occur by arrangement or after the services have been provided by Kals Ski School.


The ski school tickets required for the participation in group courses are issued from our offices and are to be paid in advance.

Online booked courses need to be paid immediately by using the payment option.


The payment can be effected on site cash, by EC-Maestro cashpoint cards or credit cards (Visa, Mastercard).



4. General conditions of participation


The customer has the duty to inform Kals Ski School about his skills and experiences in snow sports, especially about his physical abilities (health, eventual physical complaints).


He has to make sure that his equipment complies with the current state of the winter sports technique and the external conditions and that the equipment has been checked by a specialist company (especially the ski binding). Children have to wear helmets.


A participation in our group ski courses is possible only after presenting a valid ski school ticket. These tickets are non-transferable.


Kals Ski School is responsible for the assignment to a certain group. Single cases may require an up- or downgrade.


A participation under the influence of alcohol or drugs entitles the Kals Ski School to immediately cancel the contract without any claim to a refund of already paid fees.



5. Liability


It is the exclusive responsibility of the costumer to arrange an accident and liability insurance.


Essentially, according to the legal directives the Kals Ski School is liable exclusively for damages, which are directly connected with the activity of the ski school and which were caused deliberately or with gross negligence.


Appropriate liability insurance exists.



6. Warranty


Any complaints are to be immediately directed to the office in order to allow Kals Ski School to seek a remedy.

If the customer fails to notify the complaint, the claim to a reduction in charges is excluded. Claims against Kals Ski School are to be made and justified in written form no later than 4 weeks after the occurrence.



7. Rescission


Private courses that are already confirmed by Kals Ski School can be cancelled free of charge up to 7 days at the latest before the beginning of the course. Otherwise, a cancellation fee of 50% of the total fee is charged.

If single already confirmed days are not made use of, Kals Ski School is entitled to charge a day fee for one person.

In case of illness or accident the reimbursement of already effected payments is possible exclusively upon presentation of the original ski school ticket and a medical certificate issued by a local physician.


As for group courses, in case of illness or accident the reimbursement of already effected payments is possible exclusively upon presentation of the original ski school ticket and a medical certificate issued by a local physician.

The exact amount of the reimbursement is calculated based on the provided services in the respective period.


If any confirmed service for the booked period can not be provided by Kals Ski School due to force majeure, reimbursements of already paid fees for the concerned period are excluded.

Force majeure shall apply if the cable car company Kals am Großglockner GmbH und Co KG is forced to discontinue operations or if the weather conditions impede a regular and safe course progress.



8. Photo and video recording


Photos that are taken from our photographer during the courses or the private lessons can be used for promotional purposes (i.e. folders, homepage) by Kals Ski School.

Personal data acquired during the reservation process can be used for newsletters and mailings by Kals Ski School. Data is not forwarded or passed on to third parties.



9. Place of fulfilment


Place of fulfilment is Austria, 9981 Kals am Großglockner, Großdorf .



10. Competent court


The exclusive place of jurisdiction for all disputes arising from this legal relationship is the competent court for the registered office of Kals Ski School.



11. Applicable law


Any legal relationship is subject to Austrian law.



12. Legal validity


If individual stipulations of these terms should be or become ineffective, this shall not touch the legal effectiveness of the other stipulations and the legal act. In place of the ineffective, invalid or unworkable stipulation, a valid and workable regulation shall apply which approximates as closely as possible to that the contract partners would have economically intended if the contract partners would have pursued with the ineffective, invalid or unworkable stipulation.